1. Resources and Recognition

• Managers treat employees as they would want to be treated.
• Employees are respected and valued.
• Employees are recognized formally for good work performance, extra effort, teamwork, and customer service.

2. Values and Leadership Behaviors

• All of us act in the best interest of the company.
• We communicate openly, listening for understanding and valuing diverse opinions.
• We accept personal accountability.
• We coach and learn.

3. Competitive Pay and Benefits.

• Pay is at or above local market.
• Employees value their pay and benefits.

4. Learning, Development, and Personal Growth

• Employees receive work experience that teaches skills and values that last a lifetime.
• Employees are provided the tools they need to develop personally and professionally.

5. Resources to Get the Job Done

• Employees have the resources they need to serve the customer.
• Restaurants are adequately staffed to allow for a good customer experience as well as to provide schedule flexibility, work-life balance, and time for training.