Diversity - Sycamore

5:00 A.M.
-
12:00 A.M.

Open
24
Hours

Sycamore 2331 West Sycamore Kokomo IN 46901 Phone: 765-457-8784 Manager: Libby Send Comments
This restaurant is owned and operated by the McDonald's Corporation.

McDonald's Diversity Business Case

McDonald’s Corporation’s commitment to diversity is based on the recognition that it is not just a moral and ethical issue, but also a business issue. Diversity is an integral part of our current and future business success. Here’s why:

Our Customers Expect It
McDonald’s has more than 30,000 restaurants in over 100 countries around the world, which means our customers represent just about every culture, religion or ethnicity. We cannot hope to achieve 100% total customer satisfaction among these increasingly diverse customers if we don’t reflect that diversity in our own organization. That’s why a key part of our definition of "being the best" is to ensure that "our owner/operators, employees and suppliers reflect and represent the diverse populations McDonald’s serves around the world." We need to be diverse in order to increase global market penetration and market share.

Diversity Breeds Innovation
In our increasingly competitive industry, we must seize every opportunity to innovate. We must constantly look at our structure, our processes, and our products from every angle, always asking "Is there a better way?" Different perspectives, backgrounds and experiences help us to see opportunities for positive change. We must encourage individuals to express these different points of view -- and take advantage of the innovative ideas that result.

Diversity Strengthens Our Interaction
Diverse people and ideas contribute to a more interesting and productive work environment. They stimulate continuous learning and growth -- a key factor in helping all employees reach their maximum potential. When managed effectively, our differences can make us better than the sum of our parts. As Ray Kroc said, "None of us is as good as all of us."

Diversity Building Blocks

McDonald’s diversity management model consists of four core building blocks:

- Affirmative Action: A voluntary program that assures careful monitoring of our recruitment, hiring, training and promotions.
- Recognizing Differences: The acknowledgement and support of unique differences among colleagues in the U.S. and across the world.
- Valuing Differences: Establishing the value of differences among colleagues within the McDonald’s system as a major contribution to competitive advantage in the business process.
- Managing Diversity: Actively using knowledge and management skills to encourage the best performance from everyone in the system.

Committed to Diversity

Franchisees – Thirty-nine percent of McDonald’s owner/operators in the United States are minorities and women. These independent businessmen and women own and operate nearly 4,000 restaurants. More than half of the individuals in training to become new U.S. McDonald’s franchisees are minorities and women.
Suppliers –McDonald’s purchases nearly $3.3 billion a year in food and paper products from U.S. minority and women suppliers. The U.S. Treasury Department’s 1998 “BusinessLINC” report – a blueprint for companies interested in fostering small business development - highlighted McDonald’s for best practices in minority outreach and minority supplier development.
Employees – More than 52 percent of employees in our U.S. business are minorities, and more than 57 percent are women. Thirty-five percent of our corporate officers are minorities or women, as are more than 70 percent of our managers.
Franchisee Organizations – Franchisee organizations of African-American, Hispanic-American, Asian-American, and women owner/operators provide members with a collective voice for discussing issues with senior management and advise the company on service to its diverse customers.
Employee Networks – Home office networks provide McDonald’s diverse employees with career assistance, advocacy, and support. They also advise the company on recruitment, other personnel practices, and maintaining a strong connection with our diverse customer base.
Diversity Education – Through seminars and workshops, McDonald’s incorporates commitment to diversity into the life of the organization. McDonald’s has been providing diversity education for executives and restaurant managers for nearly 25 years.
External Partnerships – McDonald’s is committed to building partnerships and giving back to the communities in which we do business. Our national partners include the NAACP, the National Urban League, the National Council of La Raza, the United States Hispanic Chamber of Commerce, the National Hispanic Medical Association, the Organization of Chinese Americans, Catalyst, the Women’s Foodservice Forum, and the U.S. Department of Labor’s Office of Disability Employment Policy.
Diversity Awards & Recognition
- Top Company for Minorities – Fortune Magazine
- PUSH-Excel Corporate Partner Award – Rainbow PUSH Coalition
- Corporate Achievement & Image Award – National Black Caucus of State Legislators
- America’s Top 10 Employers for Diversity – Working Mother Magazine
- Appreciation Award – Women’s Foodservice Forum
- Nulites Corporate Award – National Urban League
- Corporate Vision Award – Hispanic Association on Corporate Responsibility
- Best Employer for Asians – Asian Enterprise Magazine
- Top 50 Places for Hispanic Women to Work – Latina Style Magazine
- Circle of Inclusion Award – Association of Retarded Citizens